Privacy Policy
At Shamefree Support, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our support services.
Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understand this Privacy Policy.
Contents
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Health Information: Information about your mental health, medical history, and support goals that you choose to share with us.
- Demographic Information: Age, gender, and other demographic details you choose to provide.
- Payment Information: Credit card details, billing address, and other financial information necessary for payment processing.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit on our website
- Time and date of your visit
- Time spent on pages
- Referral source
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our support services
- To process payments and send invoices
- To communicate with you about appointments, support services, and updates
- To improve our website and services
- To comply with legal and professional obligations
- To respond to your inquiries and support needs
- To send you relevant information and resources related to your support goals (with your consent)
Disclosure of Your Information
We are committed to maintaining the confidentiality of your personal information. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and IT services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
- Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our clients or others.
- Professional Consultation: In accordance with ethical guidelines, we may consult with other mental health professionals to ensure we are providing you with the best care possible. In such cases, your identity will be protected.
- Duty to Warn: In situations where there is a risk of serious harm to yourself or others, we may have a legal and ethical duty to break confidentiality to prevent harm.
Client Confidentiality
As mental health professionals, we adhere to strict confidentiality requirements in accordance with provincial health privacy laws and professional ethical standards. Information shared during support sessions is confidential, with the exceptions noted above.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Access controls and authentication procedures
- Staff training on privacy and security practices
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: [email protected]
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.